News & Insights for the AI Journey|Tuesday, November 12, 2019
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Conversational AI at Constant Contact Call Centers: ‘Not a Science Experiment’

If misery in modern life happens to be your field of interest, go visit a call center.  In the cubicles, row on row, we observe underpaid, tedium-addled customer service ...Full Article

Will Around-the-Clock Support Come in with the Reshoring Tide?

<img style="float: left;" src="http://media2.hpcwire.com/dmr/reshoringboat.jpg" alt="" width="95" height="70" />Whether you're dealing with millions of dollars' worth of automation equipment or you've had to call customer support for a new laptop, ...Full Article
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