Advanced Computing in the Age of AI|Monday, June 1, 2020
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conversational AI

Deep Learning Boosts Call Center Speech Recognition During the COVID-19 Crisis

A business operation hard hit by COVID-19 is the call center. Industries ranging from airlines to retailers to financial institutions have been bombarded with calls—forcing them to put customers ...Full Article

Amazon Uses ML to Transcribe Medical Speech

Medical applications are emerging as an attractive market for AI developers pitching machine learning solutions that reduce time spent on administrative tasks by physicians while also meeting strict regulatory ...Full Article

Conversational AI at Constant Contact Call Centers: ‘Not a Science Experiment’

If misery in modern life happens to be your field of interest, go visit a call center.  In the cubicles, row on row, we observe underpaid, tedium-addled customer service ...Full Article
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