Advanced Computing in the Age of AI|Monday, June 1, 2020
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call centers

Call Centers Emerge as Popular AI Use Case

AI technology adopters are displaying surprising patience in terms of the rate of return on their investment, instead emphasizing improved customer satisfaction as their highest priority while giving AI ...Full Article

Conversational AI at Constant Contact Call Centers: ‘Not a Science Experiment’

If misery in modern life happens to be your field of interest, go visit a call center.  In the cubicles, row on row, we observe underpaid, tedium-addled customer service ...Full Article

IBM, Lenovo Bring Watson to Call Centers

IBM and Lenovo continue to expand their ongoing relationship beyond computing to include the automation of mundane but revenue-saving call centers and other customer support services. While the enterprise ...Full Article
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