Conversational AI at Constant Contact Call Centers: ‘Not a Science Experiment’
If misery in modern life happens to be your field of interest, go visit a call center. In the cubicles, row on row, we observe underpaid, tedium-addled customer service ...Full Article
Jaeger Emerges as Meister of Cloud Monitoring
An open-source tool used to monitor and troubleshoot cloud-native services has joined the ranks of maturing platforms such as Kubernetes as microservices scale. Jaeger, a distributed tracing platform used ...Full Article
Azure Overtakes AWS for $10B Pentagon JEDI Cloud Contract
In a showdown between hyperscale giants, Microsoft was awarded the Pentagon’s $10 billion JEDI cloud computing contract over co-finalist Amazon. Earlier this year, most observers of the closely watched ...Full Article
Spending Spree: Hyperscalers Bought $57B of IT in 2018, $10B+ by Google – But Is Cloud on Horizon?
Hyperscalers are the masters of the IT universe, gravitational centers of increasing pull in the emerging age of data-driven compute and AI. In the high-stakes, winner-take-all world of the ...Full Article
IBM Watson Targets AI’s Data Snags
IBM continues to ramp up its Watson AI offerings as adoption of automation technology remains limited, in part due to what company executives say is a lack of data ...Full Article
Oracle’s Mark Hurd Dies at 62
Oracle co-CEO Mark Hurd, who was at that company for nearly 10 years and who played a lead in Oracle’s move into public cloud computing, has died at age ...Full Article
IBM Announces New Watson AI, IBM Cloud Capabilities, Customers
IBM this afternoon issued several updates to its public cloud and Watson AI portfolios, including news that Aegean Airlines, BNP Paribas, ExxonMobil, Elaw Tecnologia SA (a Brazil-based legal management ...Full Article
Updated: Worm Hits Docker Containers
A crypto-jacking worm, so-called because it spreads in spurts among unsecured images on servers, is said to be the first detected using Docker application containers. Palo Alto Network’s (NYSE: ...Full Article
Amazon Pulls Plug on Oracle Databases
Amazon Web Services declared victory in its latest skirmish with cloud rival and database leader Oracle, announcing this week it has completed the migration of its consumer business to ...Full Article
Hot Demand for Hyperscale Data Centers Hampered by Skills Gap
Soaring demand for hyperscale data centers and colocation services is having a ripple effect within the value chain that builds and integrates those services, a new survey finds. As ...Full Article
