Advanced Computing in the Age of AI | Tuesday, September 26, 2023

Glean Announces AI-Powered Glean Chat, Delivering Personalized Insights from Enterprise Knowledge Bases 

PALO ALTO, Calif., June 6, 2023 -- Glean today announced Glean Chat, a generative AI assistant that supercharges workplace productivity by enabling users to answer questions, analyze and synthesize information, and create new insights, sourced exclusively from up-to-date, relevant information across their company’s knowledge base.

Grounded in Glean’s Trusted Knowledge Model, Glean Chat analyzes and synthesizes information from across all company knowledge sources, while adhering to permissions and data governance policies.

Glean Chat is grounded in Glean’s trusted knowledge model to ensure unrivaled levels of accuracy, security and personalization, and is the first solution that safely and reliably delivers the power of conversational AI to the enterprise.

Information You Can Trust, from Across All Your Company’s Data Sources

Glean Chat automates the work of sifting through documents, conversations, and applications across your enterprise — analyzing, extracting and synthesizing information to create useful summaries and insights. Glean Chat is the only platform that works across all your company’s applications and knowledge sources, including Microsoft 365, Google Workspace, Salesforce, Jira, GitHub and nearly 100 more applications, so you can get a summary of your project team’s progress and conversations, find the status and chatter around a customer deal, or surface product feedback from hundreds of sales calls, all in one place.

Personalized and Secure

Based on its deep understanding of your company’s content, employees, activity and how they relate to one another, Glean Chat delivers answers that are highly customized to each individual user. These answers are not only personalized for relevance to each user, but adhere to all real-time enterprise data permissions and governance rules, ensuring that there’s no data leakage.

Ready to Deploy, Up and Running in Days

Glean has spent four years building a platform that leverages the latest advancements in machine learning and retrains deep learning language models on each company's specific knowledge base. Because of this work, Glean customers benefit from the latest generative AI breakthroughs without having to build and maintain their own platform to connect advanced AI with their data. Glean can be deployed in just days, without engaging professional services, so businesses don’t have to wait to take advantage of the next wave of workplace technology.

“Business leaders have seen the power of ChatGPT in the consumer arena and are eager to harness its potential to dramatically improve productivity and performance in the workplace,” said Arvind Jain, CEO of Glean. “But enterprise data is complicated and different from the data on the public Internet and there have been serious obstacles to overcome, including the risks of hallucination and data leakage. Glean is the only company that has solved how to bring your enterprise knowledge together with the reasoning power of LLMs to deliver an accurate, secure conversational AI experience at work.”

“Glean Chat has been a game-changer for It's incredible how it can answer complex questions and provide clear answers within seconds,” said Henry Shi, Co-Founder of “I can't imagine working without it now — it has become a must-have tool for our employees.”

About Glean’s Trusted Knowledge Model

Generative AI is fast becoming a powerful tool for knowledge workers, but general-purpose models aren’t built with the enterprise in mind. Accuracy, security and referenceability are critical in business, so to be genuinely useful, generative AI needs to understand not only the content, but also the context, the relationships among people, a company’s internal language, as well as privacy and security parameters. Developed over four years to meet these requirements, Glean’s trusted knowledge model is built around three essential pillars:

  • Company knowledge and context: Glean retrains deep learning language models on a company’s unique knowledge base and develops a thorough understanding of content, internal language, people and the relationships within an organization. This enables Glean to recognize nuances like how people collaborate, how each piece of information relates to another, and what information is most relevant to each user.
  • Permissions and data governance: Glean takes into account all real-time enterprise data permissions and governance rules and ensures that users only have access to information that they're allowed to see.
  • Full referenceability: For generative AI results, Glean provides full linking to source information across documents, conversations and applications, providing a higher level of transparency and trust.

For more information on this announcement, please visit the Glean blog.

About Glean

Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. Powered by next-generation AI, Glean delivers highly personalized results based on who you are, what you’re working on, and who you’re working with. With Glean, new hires onboard faster and employees quickly find the answers they need— or the people who can help. Glean is easy to use and ready to go: setup is quick and doesn’t require professional services or manual fine-tuning.

Source: Glean